We have convenient hours for you, seven days a week!

Boarding & Grooming Office:

• Monday - Friday: 7:30am to 5:30pm

• Saturday: 7:30am to 11:30am

• Sunday: 3:30pm to 5:30pm

First time at Camp?

We know it's an anxious moment when you drop off your beloved 4-legged family member for a stay away from home. We're here to help organize your first visit and put your mind at rest. We hope the following information is helpful for you. It covers some of our most frequently asked questions, but please always feel free to contact our office through phone or email with any other questions you might have! We also welcome you to stop out for a tour any time during our regular business hours, Monday through Saturday.

How to prepare for your pet's visit:

Camp K9 provides a variety of rooms for your pet’s comfort. Prior to your pet’s first stay at Camp, we welcome you to tour our facility to view the accommodations and play yards available for your pet's stay and play visit (Dogs are welcome to come along for the tour if they are current with all of their vaccinations). For more information on our three styles of rooms available please check out our K9 Suites page for room descriptions, rates and pet boarding amenities. You can also view photos of Camp on our Gallery page.

Prior to your first visit, we will need you to complete a Pet Boarding Contract which includes specific information to help us get to know your pet a little better and to help us make your pet's stay even more enjoyable. For your convenience, this contract can be found on the Useful Forms page. For a boarding visit, you will only need to fill out the “Pet Boarding Contract”. We can also provide this contract upon your arrival to be filled out at that time.

Vaccinations:

We require proof of vaccinations for all pets, and for a quicker check-in, we do recommend providing these to us ahead of time. Copies of vaccine records can be emailed or faxed to our office by either you or your veterinarian. Records can be emailed to info@campk9petcare.com or faxed to 844-274-1244. Vaccine requirements are as follows:

Dogs

-DHLPP (Distemper)

-Rabies

-Bordetella

-Canine Influenza (H3N2 & H3N8) (Recommended but not required)

-Plus Social dogs must also have a negative fecal result from the vet within past 12 months.

Cats

-FVRCP (Distemper)

-Rabies

-Feline Leukemia (Required only if you want your kitty to have access to their outdoor patios during the summer months).

Meals:

We do suggest bringing along your pet's own food, which helps to avoid a possible upset tummy from a change of diet. However, we are more than happy to provide a nutritious diet of Mounds Lamb and Rice dry kibble. Whether it's your food or ours, we will feed your pet according to your specifications. Here are some tips for bringing your pet’s own food with:

• When bringing your pet's own food, we ask that it be packaged in a way that can easily fit in your pet's individual locker. Most lockers are 1’ x 1’ x 1’ in size.

• You can package each meal in individual baggies or small Tupperware containers, or you can package all of the food needed for your pet's visit in gallon sized Ziploc bags. We have measuring cups to measure out the amount needed for each meal.

• Label all bags or containers clearly with your pet's name.

• Please refrain from putting any medications or supplements into individually packaged bags. It’s easiest if you bring your pet’s medications in their original pill bottles for us to dispense as instructed.

Pet Belongings and Bedding:

We always provide comfortable bedding and dishes, but you are also welcome to bring your pet's own belongings with. For your pet's comfort, we provide a raised deck and fleece blanket in our Classic Suites. In our Pampered Pooch Suites we provide an elevated cot and fleece blanket. For our Bed and Biscuit Suites we provide an elevated kuranda cot-like bed, fleece blanket, bedspread, pillow, and rug. Please make sure any personal belongings brought with your pet can be washed in hot water and fit in a regular sized washing machine as we frequently wash bedding and toys so that they are returned home clean. Bones, Kongs, and other refillable “Smart” or “Busy” toys are welcome, and can be refilled by our staff throughout the day as needed. For safety reasons, we prefer not to offer rawhides during a stay at Camp. To help us keep track of your pet's belongings, please do the following:

• Mark all belongings with your pet's name.

• Check that you have all belongings when you pick up your pet. (Occasionally an item may still be in the laundry room or a toy can get left in a play yard!)

• Bring items that won't be missed if they get chewed or misplaced.

Our included housekeeping and laundry services will keep your pet's room fresh and clean all day long. Room service is given throughout the day supplying your pet with everything they (and you) ask for!

What to expect when you arrive for your pet's stay:

We look forward to welcoming you and your pet when you come in for your stay. Here is a basic guideline of what to expect at drop off:

• Upon arrival, we will go through some basic information with you, including phone numbers to contact you while you’re away. We’ll also go over your feeding and medication instructions.

• At this time you will also have a chance to add on any additional activities for your pet. (More information on this can be found below)

• Once your pet is checked in, we'll take them back to their room. Through our 30+ years of experience, we have found that it is much easier on our campers to say their goodbyes in the office. We encourage all parents to tour the facility before dropping your pet off for their first visit, so that you already had a chance to view the rooms and will be relaxed and comfortable having our caring staff take your pet to their suite. If you arrive and haven’t had a chance to see the rooms yet, you are always welcome to come back with us to see your pet’s accommodations.

What sort of activities are available to my pet during their stay at Camp K9?

Our guests have a wide variety of activities to occupy them during their stay at Camp K9. Every dog receives three play times each day in our large, grass, fenced play yards. In addition, you can sign your pet up for VIP (Very Important Pet) activities which provide one-on-one activity sessions with a camp counselor. Also, check out the A La Carte page for other fun activities including a camp favorite Stay N' Play! Stay N' Play is offered for all of our social doggie guests. You can sign your pet up for a half day of play. Camp counselor friends will supervise your pet's play day and also plan many fun activities for them throughout the day for some dog-gone fun!

Boarding Charges:

Our boarding rates are charged by the day, starting with the day your pet arrives. There is not a charge for morning departures Monday through Saturday. A daily charge is applied to afternoon departures. Saturday to Sunday is a minimum two-day charge and Friday to Sunday is a minimum three-day charge.

Cancellation Policy:

We realize plans change, and we try our best to accommodate all of our customer’s needs. In order to best serve all of our customers, cancellation and no-show fees are in place because when we reserve a room for your pet, we are turning away other guests interested in that room. Proper notification for a cancellation gives us the opportunity to try and fill the vacancy.

Weekend Cancellation Policy:

A current credit card is required to hold your reservation. All reservations that include a Friday and/or Saturday overnight must be canceled by 12 noon the Wednesday prior to avoid a cancellation fee of 2 days, at the rate of the room reserved.

Holiday Cancellation Policy:

A current credit card is required to hold your reservation. All holiday reservations must be canceled 14 days prior to the holiday to avoid a cancellation fee of 3 days, at the rate of the room reserved. Holidays included are: Easter, Memorial Day weekend, July 4th, Labor Day weekend, Thanksgiving, Christmas, and New Years.

Holiday Closures:

• Easter

• Memorial Day (Closed on Sunday and open limited hours Monday, 3:30-5:30 pm)

• July 4th

• Labor Day (Closed on Sunday and open limited hours Monday, 3:30-5:30 pm)

• Thanksgiving (Th, Fri)

• Christmas Eve and Day

• New Years Eve (Open limited hours, 3:30-5:30pm)

• New Years Day

Peak Pricing of an additional $5 per dog/day will be in effect for the following holidays:

• Spring Break: 3/24 thru 4/2

• Easter: 4/7 thru 4/10

• Memorial Weekend: 5/26 thru 5/30

• July 4th: 7/1 thru 7/5

• Labor Day Weekend: 9/1 thru 9/5

• Thanksgiving: 11/22 thru 11/27

• Christmas New Years: 12/21 thru 1/3

• *Summer weekends 6/3 thru 8/27 (Saturday, Sunday will have a $2 per dog/day Peak Pricing)

Please note: Early pick-ups, during any time period, may result in your full scheduled boarding stay being charged. At Camp K9, our goal is to ensure that your pet enjoys his or her time away as much as you do. With our luxurious accommodations and first-class service, your pet is sure to enjoy their stay while you are away. At Camp K9 we are committed to taking care of your pet like they were our own! We promise to demonstrate the principles of respect, understanding, compassion, empathy, fairness and service in our role as your pet's caretaker. We ensure that we do what we tell our customers we will do. We love our guests, and it shows in everything we do!

If you have more questions please visit our Contact Us page. We look forward to hearing from you!